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Customer Satisfaction Survey

We are continually looking for ways to improve the quality of our products and services. To do that, we need to know what you think. We'd really appreciate it if you would take just a few minutes to respond to the handful of questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve - the best possible!

Date:
Customer Account #:
Customer Name:
Contact Person:
Email:
Phone Number:
Your Sales Rep is:
Overall, how satisfied are you with our company's sales and support? Dissatisfied Somewhat Satisfied Very Satisfied
Would you recommend our company to a colleague? Definitely Would Not Recommend Probably Would Not Recommend Might Recommend Probably Would Recommend Definitely Would Recommend
Please identify the 3 most important aspects of your relationship with your office products supplier: Company values and reputation Canadian owned ISO 9001:2000 Certification (or other quality system) Your Sales Representative Community involvement Customer service/Order desk Retail Outlet Friendly, knowledgeable staff On-line ordering Quick and accurate order processing Delivery Service On-time delivery Ease of Billing Competitive pricing Flyers / Catalogues Customer Appreciation Events
Would you buy additional products from our company in the future? Yes No
Please rate us in comparison to our Competition, Staples: Much Worse Worse Same Better Much Better
Please rate us in comparison to our Competition, Office Depot: Much Worse Worse Same Better Much Better
Please rate us in comparison to our Competition, Grande & Toy: Much Worse Worse Same Better Much Better
Please rate us in comparison to our Competition, Corporate Express: Much Worse Worse Same Better Much Better
What do our competitors do better than Supreme?
What does Supreme do better than our competitors?
How would you describe our company's reputation and competence? Poor Fair Good Excellent
May we follow up with you if required? Yes No
How did you hear about us? Friend Web Search Advertisement Other
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