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Frequently asked questions
WHAT IS YOUR RETURN POLICY?
Consult the return Policy page.
WHAT IS YOUR DELIVERY POLICY?
Consult the delivery policy page.
WHAT SHOULD I DO IF THERE IS AN ERROR IN MY ORDER?
Contact our customer service department at info@supremebasics.com with the invoice number and a description of the error or call 1-800-667-3690.
WHAT SHOULD I DO IF I LOSE MY PASSWORD?
Click on the “I lost my password” link at the bottom of the “My account” section. Fill-in your e-mail address that you used to sign up and within a few minutes you will receive your username and password by e-mail.
HOW CAN I ORDER?
You can order products via our web site, by e-mail, telephone and fax.
ARE THERE DELIVERY CHARGES FOR BACK-ORDER ITEMS?
No, if you order a product that we do not have in stock it will be shipped automatically at no charge once it is received.
